| | |
| Can I make the Whitehall | Are free shuttles supplied from |
| reservation by phone? We | the airport to the hotel? Some |
| would be happy to help you | hotels do offer free shuttle |
| make any Whitehall hotel | services from the airport but not |
| reservation by phone. You can | all. Please verify this information |
| call our toll free number between | on the property information |
| the hours of 8 a.m. to 10 p.m. | page, if this is import to you. |
| Monday through Friday (CST). | |
| 11 a.m. to 6 p.m. Saturday and | What do I do with questions |
| Sunday. | concerning previous |
| | reservation? Please fill out our |
| How can I be sure information | "Customer Support and |
| about my credit card is secure? | Feedback" request form. |
| We use secure-socket-layer | Include your previous |
| (SSL) encryption, the standard | reservation amount and the |
| encryption on the Internet. This | reservation confirmation number |
| type of encryption allows you to | along with your questions. We |
| feel confident and secure about | will contact you within 24 hours. |
| supplying personal and credit | |
| card information. | What are additional fees and |
| | taxes? Each city/state has |
| How will I know when my | different rates for taxes. Taxes |
| reservation is confirmed? Our | are calculated and displayed |
| confirmation number displayed | on the hotel reservation amount. |
| immediately upon successfully | For some hotels there are |
| making your reservation. Our | additional fees charged to your |
| systems work behind the | room reservation. These |
| scenes to email you the final | additional charges help us have |
| confirmation number. | the lowest rates on the Internet. |
| | |
| Is there a minimum age | How much is the charge for |
| requirements to reserve a | more than two people per |
| room? A minimum age of 18 is | room? Different policy are |
| required by most hotels to book | established by each hotel |
| a room. Some require the | regarding multiple guests per |
| guest(s) be 21. These | room. Our booking engine |
| requirements and other | technology allows for display of |
| amenities information on the | the appropriate rate for your |
| property "Detail" pages. | room when the number of adults |
| | is selected. |
| Can I book the reservation to | |
| stay tonight? Some hotels | Are taxes included in the rates? |
| accept reservations until 3:00pm | Taxes are figured and |
| on the arrival day. Only hotels | displayed into the final payment |
| that follow this policy will show | screen. See rate details for |
| when the today's arrival date is | taxes for each day. |
| | |
