| | |
| Can I make the Grand Haven | How will I know when my |
| reservation by phone? We | reservation is confirmed? Our |
| would be happy to help you | confirmation number displayed |
| make any Grand Haven hotel | immediately upon successfully |
| reservation by phone. You can | making your reservation. Our |
| call our toll free number between | systems work behind the |
| the hours of 8 a.m. to 10 p.m. | scenes to email you the final |
| Monday through Friday (CST). | confirmation number. |
| 11 a.m. to 6 p.m. Saturday and | |
| Sunday. | What do I do with questions |
| | concerning previous |
| How can I be sure information | reservation? Please fill out our |
| about my credit card is secure? | "Customer Support and |
| We use secure-socket-layer | Feedback" request form. |
| (SSL) encryption, the standard | Include your previous |
| encryption on the Internet. This | reservation amount and the |
| type of encryption allows you to | reservation confirmation number |
| feel confident and secure about | along with your questions. We |
| supplying personal and credit | will contact you within 24 hours. |
| card information. | |
| | Can you give driving directions? |
| Are free shuttles supplied from | Yes, click the map link |
| the airport to the hotel? Some | displayed on the property |
| hotels do offer free shuttle | "Detail" page. This informative |
| services from the airport but not | map will give you the main cross |
| all. Please verify this information | streets and address. Click the |
| on the property information | tab: "directions", type in your |
| page, if this is import to you. | address and click "submit". A |
| | detailed list of where to turn and |
| Can I book the reservation to | how many miles will be |
| stay tonight? Some hotels | displayed. |
| accept reservations until 3:00pm | |
| on the arrival day. Only hotels | Can I change my hotel after |
| that follow this policy will show | booking? Yes. By canceling |
| when the today's arrival date is | your previous reservation and |
| typed into the search form. | booking a new reservation. |
| | Also, you can call one of our |
| Is free breakfast available? | friendly customer service |
| Some hotels offer free breakfast | representatives at our toll free |
| with each room night booked. | number, between the hours of 8 |
| This information can be found | a.m. to 10 p.m. Monday through |
| on the property information | Friday CST, 11 a.m. to 6 p.m. |
| "detail" page for your specific | Saturday and Sunday. |
| property. | |
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